Privacy Policy

1. Introduction & Call-Only Nature of Our Website

This website (https://parkland.washingtonplumbing.best/) is published solely as an informational local service directory for Washington Plumbing serving Parkland, WA. Our website does not feature online lead capture forms, user account registration, email newsletter subscriptions, interactive comment sections, e-commerce shopping carts, or online payment gateways.

All communications and service requests are conducted directly over telephone voice calls placed to our published dispatch number: (253) 201-3775.

2. Information Collected During Phone Calls

When you call our telephone dispatch line, we collect only the information voluntarily provided by you that is necessary to evaluate your plumbing issue and dispatch a service technician to your property. This typically includes:

• Your name and contact telephone number for arrival updates
• Your service address and neighborhood in Parkland or neighboring Pierce County communities
• Descriptions of your plumbing symptoms, appliance make and model, and shutoff valve status
• Any specific access instructions for your residence or rental property

3. How We Use Your Information

The information gathered during your telephone conversation is used exclusively for the following operational purposes:

• Providing immediate safety guidance and technical troubleshooting advice
• Routing a licensed plumbing technician and service truck to your Parkland property
• Preparing accurate estimates, executing requested repairs, and billing completed work
• Following up regarding completed work or honoring manufacturer warranty commitments

4. No Sale, Rental, or Sharing of Personal Data

Washington Plumbing maintains a strict policy regarding customer personal data:

• We do NOT sell, rent, license, or trade your personal information, phone number, or address to third-party marketing brokers, lead generators, or data aggregators under any circumstances.
• We do NOT send unsolicited automated marketing text messages (SMS) or robocalls.
• Your service address and contact details are shared only with the assigned plumbing technician who performs the physical service visit.
• Information may be disclosed only if required by lawful court order, subpoena, or to protect the safety and property of our customers and staff.

5. Cookies, Analytics & Third-Party Tracking

Our website is engineered strictly using vanilla HTML, CSS, and minimal vanilla JavaScript. We do NOT use invasive third-party cross-site tracking cookies, behavioral tracking pixels, advertising retargeting networks, or third-party marketing beacons.

Standard technical server logs may record basic connection data—such as your IP address, browser type, referring URL, and timestamp—strictly for web hosting security, performance optimization, and server diagnostics. These logs do not contain personally identifiable customer profiles and are routinely cleared.

6. Data Security Measures

We take reasonable physical, procedural, and electronic precautions to protect customer records against unauthorized access, alteration, or disclosure. Dispatch details are restricted strictly to authorized plumbing technicians and administrative personnel who need the information to perform their job duties.

7. Updates to This Privacy Policy

We may periodically update this plain-language policy to reflect changes in our operational procedures or applicable Washington State regulations. Any revisions will be published immediately on this page with an updated revision date.

8. Contact Us Regarding Privacy Concerns

If you have questions regarding our privacy practices or wish to review, update, or request the deletion of your customer contact record, please call us directly: